JustAnswer: Ask for help, 24/7 4+

Good but could be better.

I’ve been using the app for a good while with a long list of conversations and there’s just some things that would make things better. Having a search feature, so you could see which conversations feature the word you’re searching. Or organizing your conversations by person, or maybe by topic.
Being able to just select an option for a second opinion without having to rate an Expert lower. I feel I’m being unfair in some cases when an Expert gives me their best answer and I think deserves a good rating, but I really just want a second opinion anyway. If I post the question again, or similarly, the system either rejects it or sometimes I’ll get the same person to answer it saying that they already answered my question before. Or even if I rate the expert lower to be able to get the second opinion, sometimes the same person winds up answering me again.
Linking questions would sometimes be helpful. I ask a lot of auto repair questions and having an expert (or me) be able to easily read my previous conversations would save time reexplaining everything.

Overall it’s not bad. It’s a bit expensive, but has shown to be pretty worth the cost.

Developer Response ,

Hello,

Thank you for the excellent feedback you have provided. You can rate the current Expert with a positive rating and still get a second opinion. When you start your second question page put [Second Opinion wanted] at the beginning of the question. When the site prompts you about it being a duplicate question click on the button that lets you post your question anyway. Regarding your other feedback, we will pass your suggestions on to the Product Development team. They are always interested in hearing from customers about ways to make the app more user friendly. If you need further assistance please reach out to our customer care team at support@justanswer.com or you can call us directly at 1-800-509-5721 (Available 6am to 9pm PST). Ask for our admin team and reference your review here on the Apple store. We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5 star rating. We look forward to hearing back from you. Best regards, JustAnswer Customer Care Team

It’s pretty cool everything you can get your hands on for one monthly fee

The app is easy. You just ask a question and the app finds out what type of expert you need. Then by phone call or just chat through text, these experts can really solve your problems. I’m very new to the site but so far I fixed a washing machine that would not spin up to top speed by replacing the Hall effect speed sensor for 15 dollar part at local store. The guy was there the whole way and now i just got legal advice from a lawyer that helped with my unemployment benefits. Im going to keep my subscription for a while longer. It’s already mid summer and I still have a lot of projects that need done. It is fast and easy. Lawyers, doctors, Veterinarians, mechanics, like a 150 different areas. I really like that I have simple access to this many experts. And so far all have been patient and able to dumb it down for me without making me feel like the “village idiot”. There’s a lot of things out there you can do on your own once you get a push in the right direction. I’m more of a DYI type. And a lot of time to pay someone to get something done isn't alway a lot of their labor. You are paying, most times, them for what they know. Which is fair. Im not complaining, but I'm just a cheap. So far im ahead of the game with a $15 washing machine repair, and got my unemployment paid before most people at work. Yeah I got my wife fooled, I got her thinking I can do anything! Haha!

Reassuring for odd hour per questions

I’ve had two instances where I wasn’t sure if I needed to go to the ER vet not. You google and pretty much everything convinces you your pet is dying and your the worst pet parent to ever exists. This last instance I did go, and there was no one to see me because they didn’t think it was serious enough but I knew my dog was in pain and I didn’t know how to help her. The vet tech couldn’t tell me anything and said they could t advise me because they weren’t a vet. It was 5 AM, there wasn’t anywhere else closer to me, and I remembered when my last debacle (oldest dog who will eat anything are weird berries growing in the back yard and got Uber bloated) I had downloaded and bought this app. I described my dogs breed, age, general health / vax status, the issue with her paw (weird mass thing that popped up) and uploaded a picture. I was connected with a vet who was reassuring, concerned for my dog, and provided me with likely (non google your dog is dying you awful human) possibilities, and that I should follow up with my vet under normal hours. Until then here we’re some things I could do to make her more comfortable and keep it from getting worse.

It’s really reassuring and helpful to be able to talk to someone when you don’t know what to do and it’s an odd hour and it’s not a normal call and wake up your best friend or relative question. I’m really glad for it.